Terms & Conditions
BOOKING, CANCELLATION & REFUND POLICY
Last Updated: August 2026
1. ABOUT THIS POLICY
This Booking, Cancellation & Refund Policy applies to career services, candidate packages, consultations and other professional services purchased directly from Casiora Solutions through our website or by another agreed method.
Casiora Solutions provides specialist recruitment and career services with a particular focus on construction, contracting, infrastructure and industry.
By purchasing or booking a service with Casiora Solutions, you agree to this policy together with any service-specific terms presented to you before purchase.
For questions regarding a booking or purchase, please contact:
Casiora Solutions
Email: info@casiora.co
Telephone: +34 664 108 049
2. OUR CANDIDATE SERVICES
Casiora Solutions provides professional support to candidates who are looking for a new position, considering a career move or want to improve how they approach the employment market.
Depending on the package selected, services may include:
• CV review, rewriting and optimisation
• LinkedIn profile review and guidance
• Professional positioning
• Career strategy
• Job-search strategy
• Identification of suitable roles
• Identification and research of potential employers
• Interview preparation
• Salary and market guidance
• Application support
• Employer approach strategies
• Professional introductions
• Confidential job-search support
• Personal representation
• Career development planning
• Other individually agreed career services
The exact scope of your service is determined by the package purchased or by the individual proposal agreed with Casiora Solutions.
3. CANDIDATE PACKAGES
Casiora Solutions offers three main levels of candidate support.
ESSENTIAL — Get noticed. Get moving.
Essential is designed for candidates who want to strengthen the foundations of their job search.
Depending on the current package description, this may include CV review and improvement, LinkedIn guidance, assessment of your professional experience, job-search recommendations and identification of suitable employers or career directions.
ADVANCED — Don't just apply. Position yourself.
Advanced provides a more comprehensive career service.
In addition to the core services, this may include individual career strategy, professional positioning, interview preparation, salary and market guidance, identification of target employers and more extensive support throughout the job-search process.
CUSTOM — A strategy built around you.
Custom is a bespoke service for candidates whose requirements do not fit a standard package.
Depending on your circumstances, this may include confidential job searching, targeted employer research, direct approaches, professional representation, interview preparation, negotiation support and long-term career strategy.
The exact scope, price and expected delivery of a Custom service will be agreed before work begins.
4. PURCHASING A SERVICE
Services may be purchased through the Casiora Solutions website or through another payment method agreed directly with Casiora Solutions.
Before completing your purchase, you will be shown or provided with the applicable price and description of the service.
A purchase is considered accepted when Casiora Solutions has received payment and confirmed the order.
Casiora Solutions reserves the right to decline an order where there is a legitimate reason to do so. If payment has already been received for a service that Casiora Solutions cannot accept, the applicable payment will be refunded.
5. STARTING YOUR SERVICE
After purchasing a service, you may be asked to provide information or documents required to begin the work.
This could include:
• Your current CV
• Employment history
• Qualifications and certifications
• LinkedIn profile
• Current or previous job titles
• Professional experience
• Career objectives
• Preferred locations
• Salary expectations
• Availability
• Information about positions or employers that interest you
The quality and speed of the service may depend on receiving complete and accurate information from you.
Work may not begin until the information reasonably required to provide the service has been received.
6. APPOINTMENTS AND CONSULTATIONS
Some Casiora Solutions services include telephone, video or online consultations.
The date and time will be agreed with you in advance.
Please ensure that you are available at the agreed time and that the contact information you provide is correct.
If you need to change an appointment, please contact Casiora Solutions as soon as possible.
Appointments can normally be rescheduled without additional charge when at least 24 hours' notice is provided.
7. LATE CANCELLATIONS AND MISSED APPOINTMENTS
If you cancel an appointment with less than 24 hours' notice, Casiora Solutions reserves the right to consider that consultation used.
If you fail to attend an appointment without providing notice, the appointment may also be considered used.
Where reasonably possible, Casiora Solutions may offer another appointment at its discretion.
Repeated cancellations or missed appointments may result in additional consultations being charged separately.
8. CANCELLING A SERVICE
If you wish to cancel a purchased service, please contact:
Please include:
• Your full name
• The service or package purchased
• Your order or booking information, where available
• A clear statement that you wish to cancel
Your request will be handled in accordance with this policy and any mandatory consumer rights that apply to your purchase.
9. CONSUMER RIGHT OF WITHDRAWAL
If you purchase a service online as a consumer within the European Union or European Economic Area, you may have a statutory right to withdraw from a distance contract within 14 days, subject to applicable law and certain exceptions.
The withdrawal period will generally begin when the service contract is concluded.
You do not need to provide a reason for exercising a statutory right of withdrawal.
To exercise this right, you must clearly inform Casiora Solutions of your decision to withdraw before the applicable withdrawal period expires.
You can do this by contacting:
Nothing in this policy is intended to restrict any mandatory consumer rights available to you under applicable law.
10. STARTING WORK DURING THE 14-DAY WITHDRAWAL PERIOD
Career services are often time-sensitive, and you may want Casiora Solutions to begin working immediately rather than waiting for the statutory withdrawal period to expire.
Where required by law, Casiora Solutions may ask you to expressly request that the service begins during the 14-day withdrawal period.
If you make such a request and subsequently exercise your right of withdrawal after work has started, you may be required to pay an amount proportionate to the services already provided, where permitted by applicable law.
If the service has been fully performed during the withdrawal period following your express request and the legally required acknowledgement concerning the loss of the right of withdrawal, your statutory withdrawal right may cease once the service has been fully performed.
11. PERSONALISED WORK
Many Casiora Solutions services involve work created specifically for an individual candidate.
This can include:
• Reviewing your professional history
• Rewriting or restructuring your CV
• Reviewing your LinkedIn profile
• Researching suitable employers
• Creating an individual career strategy
• Preparing interview material
• Conducting market research
• Developing professional positioning
• Approaching or researching selected employers
Once personalised work has started, cancellation and refund rights may be affected depending on how much of the service has already been performed and the consumer law applicable to the transaction.
Casiora Solutions will not use this provision to remove any mandatory statutory rights.
12. REFUNDS
Where you are legally entitled to a refund, Casiora Solutions will process the refund in accordance with applicable law.
Where possible, refunds will normally be made using the same payment method used for the original transaction.
If Casiora Solutions has already started providing a service at your express request during an applicable withdrawal period, an amount corresponding to work already performed may be deducted or payable where permitted by law.
Outside statutory cancellation rights, services that have already been substantially or fully completed are generally non-refundable unless Casiora Solutions agrees otherwise.
13. IF CASIORA SOLUTIONS CANCELS
Occasionally, Casiora Solutions may need to cancel or reschedule a consultation or service because of illness, technical problems, availability or another unforeseen circumstance.
Where possible, you will be informed promptly.
You will normally be offered:
• A new appointment
• A revised delivery date
• An appropriate alternative
• A refund for any paid service Casiora Solutions is unable to provide
You will not be charged for a service that Casiora Solutions cancels and cannot provide.
14. DELIVERY AND TURNAROUND TIMES
Any estimated turnaround time communicated for CV work, career strategy, research or other professional services is an estimate unless Casiora Solutions expressly confirms a fixed deadline.
Delivery times may be affected by:
• The complexity of the service
• The package selected
• The information supplied by the client
• Delays in receiving requested documents
• Delays in receiving feedback or approval
• Employer or third-party response times
Casiora Solutions will make reasonable efforts to provide services within the estimated timeframe.
15. YOUR RESPONSIBILITY FOR INFORMATION
You are responsible for ensuring that information supplied to Casiora Solutions is accurate and truthful.
This includes information concerning:
• Employment history
• Qualifications
• Certifications
• Skills
• Professional achievements
• Salary
• Availability
• References
• Right to work
• Other information relevant to your professional profile
Casiora Solutions may help you present your experience more effectively but will not knowingly create or include false qualifications, employment history or professional achievements.
Before using a CV, profile or other material prepared for you, you are responsible for reviewing it and confirming that the factual information is correct.
16. JOB OPPORTUNITIES AND EMPLOYMENT RESULTS
Purchasing a service from Casiora Solutions does not guarantee employment.
It also does not guarantee:
• A particular vacancy
• An interview
• An employer response
• An introduction
• A salary increase
• A job offer
• Employment with a particular company
• Employment within a particular timeframe
Recruitment decisions are ultimately made by employers.
Casiora Solutions provides professional expertise, advice, strategy and support intended to improve your approach to the employment market and help identify suitable opportunities.
No responsible recruiter can guarantee that an employer will hire a particular candidate, and Casiora Solutions does not make such guarantees.
17. EMPLOYER RESEARCH AND INTRODUCTIONS
Where included in your service, Casiora Solutions may identify companies that could be relevant to your experience and career objectives.
Depending on the service purchased, this may involve research, networking, professional introductions or direct approaches.
An identified company is not necessarily recruiting at that particular time, and Casiora Solutions cannot guarantee that an employer will respond or wish to proceed.
Where Casiora Solutions is representing you directly, the approach will be handled professionally and with consideration for your agreed career strategy.
18. CONFIDENTIAL JOB SEARCHES
If you are currently employed or otherwise require discretion, please tell Casiora Solutions before any employer outreach begins.
Confidential searches can form part of an agreed candidate strategy.
Where confidentiality has been agreed, Casiora Solutions will take reasonable steps to protect the confidential nature of your search.
Your professional information will not knowingly be submitted to a specific employer as part of a representation service without your authorisation, except where another lawful basis or prior agreement applies.
19. RECRUITMENT SERVICES FOR COMPANIES
Casiora Solutions also provides recruitment, candidate search, headhunting and related services to employers.
Commercial recruitment assignments may be governed by separate terms of business, proposals or agreements between Casiora Solutions and the employer.
Where separate commercial terms have been agreed, those terms will govern the relevant recruitment assignment and take precedence over this policy where applicable.
20. PRIVACY
Casiora Solutions processes personal information in accordance with its Privacy Policy and applicable data protection legislation.
Providing recruitment and career services may require the processing of professional and contact information.
Where appropriate and authorised, certain candidate information may also be shared with prospective employers as part of recruitment, representation or introduction services.
Please refer to the Casiora Solutions Privacy Policy for further information about how personal data is collected, used, stored and protected.
21. CHANGES TO THIS POLICY
Casiora Solutions may update this Booking, Cancellation & Refund Policy from time to time to reflect changes to services, business practices or applicable legal requirements.
The latest version will be published on the Casiora Solutions website together with the date of the most recent update.
Changes will not remove rights that have already arisen under applicable mandatory law.
22. CONTACT
For questions regarding a booking, cancellation, refund or candidate service, please contact:
CASIORA SOLUTIONS
Email: info@casiora.co
Telephone: +34 664 108 049
Recruitment • Search • Career Services
Construction • Contracting • Infrastructure • Industry